Postgraduate in special services and customer service in restoration

Training in service techniques in restoration and internal supply systems, we will know how to carry out a good MSE in Place, as well as serve customers properly, taking into account our necessary adaptation to the different psychological profiles of customers who come to our premises. With this course we will learn about special services and customer service in the restaurant.

- Formulate proposals for the necessary media for the assembly of gastronomic services and special events in restoration, within the framework of pre -established organizational systems. - Describe and use the usual furniture, equipment, machines and supplies for the provision of special services and restoration events, according to their applications and depending on their optimal performance. - Design decorations for restoration premises and for the exhibition of culinary elaborations and drinks, within the framework of all types of special services and restoration events. - Decorate and set local and mount exhibitors with genres, gastronomic products and other materials, so that its placement is balanced and attractive to potential customers. - Distribute, assemble and tuning equipment, furniture and utensils necessary for the development of special services and restoration events. - Describe and develop the food and drinking service process in the room, using the most appropriate techniques for each restoration formula. - Identify the different types of customers and more effective food and drink techniques in the restaurant, and differentiate and apply procedures to interpret and solve information needs, claims and complaints.

- Formulate proposals for the necessary media for the assembly of gastronomic services and special events in restoration, within the framework of pre -established organizational systems. - Describe and use the usual furniture, equipment, machines and supplies for the provision of special services and restoration events, according to their applications and depending on their optimal performance. - Design decorations for restoration premises and for the exhibition of culinary elaborations and drinks, within the framework of all types of special services and restoration events. - Decorate and set local and mount exhibitors with genres, gastronomic products and other materials, so that its placement is balanced and attractive to potential customers. - Distribute, assemble and tuning equipment, furniture and utensils necessary for the development of special services and restoration events. - Describe and develop the food and drinking service process in the room, using the most appropriate techniques for each restoration formula. - Identify the different types of customers and more effective food and drink techniques in the restaurant, and differentiate and apply procedures to interpret and solve information needs, claims and complaints.

This postgraduate degree in special services and customer service in restoration, prepares students to acquire the skills and knowledge necessary to properly develop the special services in restoration complying with the criteria and standards of an adequate customer service.

This course is aimed at all those who develop their professional activity both in large and medium -sized and small restoration, bars and coffee shops from the public or private sector, performing their functions under the dependence of the restaurant or room head. In general, anyone interested in initiating or expanding their training in this area of restoration.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.