Practical Duel Management and Funeral Care course: Quality Expert in Funeral Services + 5 ECTS Credits

Duel is emotional, physical and spiritual reaction in response to death or loss. People who are grieving can experience changes such as feeling strong emotions, such as sadness and anger, having physical reactions, such as lack of sleep or sensation of nausea. The duel is not always related to death.

- Know how a quality system works in funeral companies. - Analyze the needs of the clients of the funeral companies. - Learn the different techniques or skills necessary to provide a better service. - Consider the different moments in customer service of funeral services and what processes are carried out in them. - Distinguish difficult situations while the funeral service is performed with the client and analyze how to address them. - Know the functions developed by the funeral service and its work scope. - Recognize the measurement criteria and the objectives that must be met to offer a higher service quality. - Identify the phases of duel and typologies. - Acquire communication skills and customer treatment.

- Know how a quality system works in funeral companies. - Analyze the needs of the clients of the funeral companies. - Learn the different techniques or skills necessary to provide a better service. - Consider the different moments in customer service of funeral services and what processes are carried out in them. - Distinguish difficult situations while the funeral service is performed with the client and analyze how to address them. - Know the functions developed by the funeral service and its work scope. - Recognize the measurement criteria and the objectives that must be met to offer a higher service quality. - Identify the phases of duel and typologies. - Acquire communication skills and customer treatment.

This course prepares you to meet the duel in situations of crisis and emergencies that can unleash different situations of stress and funeral care.

Duel is emotional, physical and spiritual reaction in response to death or loss. People who are grieving can experience changes such as feeling strong emotions, such as sadness and anger, having physical reactions, such as lack of sleep or sensation of nausea. The duel is not always related to death.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.