University Microcredential for Effective Communication and Conflict Resolution in the Services Sector + 1 ECTS Credit
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Syllabus
Curriculum
Summary
Currently, the services sector is experiencing a notable boom, with a growing demand for professionals trained in effective communication and conflict resolution skills. This Effective Communication and Conflict Resolution in the Services Sector training offers you the opportunity to develop essential skills that will allow you to stand out in a competitive environment. You will learn to implement assertive communication techniques, active listening and empathy, essential to providing exceptional customer service. Additionally, you will acquire tools to identify and manage conflicts, transforming them into opportunities for improvement. The ability to handle difficult situations and demanding clients can be the differentiating factor in your career.
Objectives
Professional opportunities
To prepare you
La Acción formativa en Comunicación Efectiva y Resolución de Conflictos en el Sector Servicios te prepara para enfrentar de manera profesional y asertiva las situaciones cotidianas del sector. Aprenderás a practicar la escucha activa y la empatía, claves para mejorar tus interacciones. Además, te dotarás de herramientas para identificar y gestionar conflictos, así como para tratar con clientes difíciles.
Who is it addressed to?
La acción formativa en Comunicación Efectiva y Resolución de Conflictos en el Sector Servicios está dirigido a profesionales y titulados del sector que buscan mejorar sus habilidades comunicativas y de resolución de conflictos. Es ideal para quienes deseen aprender sobre comunicación asertiva, gestión de conflictos y técnicas de negociación.
Our methodology combines technology, pedagogy and empathy for learning tailored to you.
You set the pace, decide the path and artificial intelligence accompanies you so that you learn better, with meaning and purpose.
Truly personalized learning
Your style, interests and level define the route. You are the starting point.
Constructivism in action
Explore, experiment and apply. Learning means understanding, not memorizing.
AI that accompanies you, not directs you
PHIA, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a number.
Certification
Titulación de Microcredencial Universitaria de Comunicación Efectiva y Resolución de Conflictos en el Sector Servicios con 25 horas y 1 ECTS expedida por la Universidad Antonio de Nebrija
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