Postgraduate in Complaint Management in Commercial Activities

The postgraduate postgraduate complaints in commercial activities is your opportunity to highlight in a sector in full and with a growing labor demand. In an increasingly competitive commercial environment, the ability to manage complaints and claims efficiently has become essential. This course will give you key skills such as telephone care, negotiation and conflict resolution, as well as effective communication in delicate situations. With an integral approach, the program addresses from perceived quality and customer satisfaction to mediation and arbitration in consumption. In addition, you will acquire professional English competitions for commercial activities, which will allow you to serve international clients with confidence and precision. Why choose us? Because we offer you an accessible and flexible online formation, designed to adapt to your rhythm and needs. At the end, you will be able to transform negative experiences into opportunities for loyalty, improving the image and reputation of any company. Join and become an expert in complaint management, an increasingly valued skill in the labor market.

- Understand the principles of effective telephone care. - Identify and apply perceived quality techniques and customer satisfaction. - Differentiate the types of customers and their specific needs. - Develop interpersonal skills for effective communication. - Implement telemarketing strategies to optimize sales. - Efficient managing complaints and claims in consumption. - Apply mediation and arbitration techniques in consumption conflicts. - Use English in customer service and in commercial situations. - Develop negotiation skills against complaints and claims. - Control the quality of service in complaints and claims.

- Customer Service Specialist - Complaints and Claims Manager - Mediator in Consumer Conflicts - Quality Coordinator in Customer Services - Consultant in Conflicts Negotiation and Resolution - Telemarketing Professional - Sales Executive in English - Communication Advisor in Complaints and Claims situations

The postgraduate course in Complaint Management in commercial activities prepares you to improve your skills in telephone care and customer assistance, dominating negotiation and telemarketing techniques. You will learn to effectively manage consultations, complaints and claims, using mediation and arbitration strategies. In addition, you will develop competencies in commercial communication in English, perfecting customer service and sales techniques. It is important to note that this training is complementary and not enabled for professional practice.

The postgraduate degree in Complaint Management in commercial activities is aimed at professionals and graduates of the commercial sector interested in improving their skills in telephone care, complaints and claims, and communication in English. This course provides complementary training, not enabled for professional practice.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.