Communication and Customer Service Course: Superior Course of Communication and Public Attention Techniques

This course of communication and attention techniques offers specialized training in the field. It is about getting the best to the working-client relationship, teaching to eradicate failures in verbal and nonverbal communication that can become communicative noise and therefore can cause the communication process not to develop effectively for the intervening subjects.

- Provide knowledge about effective information and communication techniques for good attention to the administrator. - Introduce new behavior guidelines in the daily performance of administrations staff in their relationships with citizens that allow them to improve the quality of the service they provide, as well as analyze the main characteristics of communication.

Administrative, official, receptionist, manager, dependent, commercial, hostesses, support personnel, supplier.

This course of communication and attention techniques prepares you to know the process of human communication, planning it and using the most effective communicative tools, also promoting human qualities that help provide better service and improve personal quality, as well as discover the social skills necessary for the attention to the public, knowing the main aspects related to social skills, skills or skills necessary for a correct interaction between the informant and citizens during the provision of services.

This course of communication techniques and attention to the public is aimed at the personnel of the administrations that perform tasks for the public and that maintain direct contact with the client. In addition, the course, for its composition, is addressed to all those people who individually or organizationally develop their work based on continuous and linear relationships with users.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.