Master in Auxiliary Processes for sale and Consumer Attention + University Degree (6 ECTS credits)

If you have an interest in the commercial environment and want to specialize in the auxiliary operations in the sale as well as to apply techniques to serve the customer effectively this is your time, with the master in auxiliary processes for sale and attention to the consumer you can acquire the appropriate knowledge to be a professional in the field.

- Produce oral messages in situations of relationship with a client to meet their needs. - Write and complete basic commercial documentation using interpretation, manual and computer tools, and appropriate sources of information interact orally fluently and spontaneously, in situations of interpersonal communication relationship with a client/consumer. - Apply organization and implementation procedures in the physical point of sale based on previously defined commercial criteria - Prepare reports derived from the action in the sale, according to defined objectives. - Apply packaging and packed techniques following defined criteria. - Analyze the characteristics of a company / organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service / advice.

- Produce oral messages in situations of relationship with a client to meet their needs. - Write and complete basic commercial documentation using interpretation, manual and computer tools, and appropriate sources of information interact orally fluently and spontaneously, in situations of interpersonal communication relationship with a client/consumer. - Apply organization and implementation procedures in the physical point of sale based on previously defined commercial criteria - Prepare reports derived from the action in the sale, according to defined objectives. - Apply packaging and packed techniques following defined criteria. - Analyze the characteristics of a company / organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service / advice.

The Master in Auxiliary Processes for sale and Consumer Service prepares to have a broad and precise vision of the commercial sector, applying customer service techniques and attending to the auxiliary operations for sale.

This Master in Auxiliary Processes for sale and Consumer Service is aimed at all those professionals in the sector who wish to continue training in the field and want to specialize in customer service.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.