UF0037 Customer / Consumer Customer / User Course

In the field of trade and marketing, it is necessary to know the different fields of customer service, consumer or user, within the professional area of the sale. Thus, this course is intended to provide the necessary knowledge for information and customer/user service techniques.

The objectives to be achieved with the realization of this UF0037 course of information and customer service techniques are the following: - Apply communication techniques in customer service/advice. - Apply information organization techniques, both manual and computer. - Manage as user computer applications for customer control and monitoring or database and apply procedures that guarantee the integrity, safety, availability and confidentiality of stored information.

With the realization of this UF0037 course of information and customer service techniques you will be able to manage and execute customer/consumer user plans of goods and services. You can work in companies that dedicate themselves to customer service and in specialized departments.

This training conforms to the itinerary of the UF0037 training unit information and customer/user service techniques. You certify you having overcome the different competition units in them. And is aimed at the accreditation of the professional competences acquired through work experience and non -formal training. Route for which you will choose to obtain the corresponding certificate of professionalism, through the respective calls that are publishing the different autonomous communities.

This UF0037 course is aimed at professionals in the world of trade and marketing, specifically in customer, consumer or user. Also to people within the professional area of the sale. And to all those interested in acquiring knowledge related to information and customer/user service techniques.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.