Customer Service Course (University Degree + 6 ECTS)

Institución Educativa
Mode On-line
Duration 150 hours
Credits 6 ECTS
Languages Spanish
$ 2,179.00
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Plan de estudios

Summary

This Customer Service Course is offered specialized training in the field. We must know that for the area of Commerce and Marketing it is very important to deepen and acquire the knowledge of basic customer service being this a fundamental piece in the success of the purchase-sale process.

Goals

- Describe the characteristics of customers/consumers. - Describe the customer service process. - Know how information is collected and investigation into potential customers. - Describe the importance of quality in this type of process. - Know the legal aspects in customer service.

Professional exits

Commercial, attention to the public, suppliers, dependents, personnel of the communication department, public relations, staff of the marketing department.

To prepare you

This course in customer service prepares you to acquire specific knowledge within the area developing in the student some capacities to develop professionally in the trade and marketing sector, and more specifically in customer service.

Who is it addressed

This course in customer service is aimed at all those who want to guide their future work to the market and marketing, all related to customer service activities, or those who want to update their professional knowledge about trade and marketing in general.

Official character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for a tailored learning.

You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.

Realized personalized learning

Your style, interest and level define the route. You are the starting point.

Constructivism in action

Explore, experience and apply. Learning means understanding, not memorizing.

He who accompanies you, not who directs you

Phia, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a figure.

Certificación

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University degree in customer service with 6 ECTS university credits. Continuous Baumable Training in Work Stock Exchanges and Contests of Public Administration.

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Scholarships

EDUCAHUB Scholarships

Make your most accessible training: Finish 0% interest and get personalized scholarships.

In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: For former students of Eduahub.

-20%

Unemployment scholarship: if you prove to be unemployed.

-20%

Numerous family scholarship: for families with 3 or more children.

-20%

Disability scholarship: For people with disabilities ≥33%.

-15%

Emprende Scholarship: For self -employed that accredit your activity.

-15%

Scholarship recommends: If you come recommended by an alumnus.

-15%

Group scholarship: For joint inscriptions of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment that guides you to form autonomously and with purpose.

Know more

Learn at your pace

Courses, masters and official degrees. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your mentor ia

It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.

LX One Plus: Without limit formation

Unlock soft skills, languages and more. Advances towards integral and continuous formation.