Diploma in Customer Experience UCNE: Diploma in Customer Experience
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Syllabus
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Summary
Thanks to this diploma in Customer Experience you will obtain the necessary knowledge to meet your clients, in a context of increasing demand, generating in them the maximum satisfaction. Managing user experience efficiently in relation to your company, brand, product or service, will make us differentiate from competitors obtaining a competitive advantage that will also influence the final economic benefit. Little by little, you will train in an increasingly demanded profile, in which the client is in the center of business management, being able to anticipate their needs and providing real and value solutions. Join change, develop your potential and lead success.
Goals
Professional opportunities
To prepare you
With this diploma in Customer Experience you will learn to know the client better, so you can offer you the best experience, and anticipate your needs. In addition, once this action is carried out, you will know how to measure issues such as customer value or satisfaction. Likewise, you will enter techniques such as active listening and the key indicators that will help you contribute the greatest benefit.
Who is it addressed to?
This Diploma in Customer Experience is aimed at university graduates, professionals or entrepreneurs who want to develop their professional career in this area or who, without having previous knowledge, decide to enter or expand knowledge about disciplines related to the client's experience.
Our methodology combines technology, pedagogy and empathy for learning tailored to you.
You set the pace, decide the path and artificial intelligence accompanies you so that you learn better, with meaning and purpose.
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Your style, interests and level define the route. You are the starting point.
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AI that accompanies you, not directs you
PHIA, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a number.
Certification
Diploma Title in Customer Experience issued by the Nordestana Catholic University in collaboration with Euroinnova International online Education
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