International Master in Sales Techniques

If you work in the commercial sector and want to learn the appropriate concepts to develop sales processes and customer service this is your time, with the mastery in sales techniques and customer service you can acquire the essential knowledge to develop this function in the best possible way. When dealing with customers the relationship between the seller and the client is transcendental, of a good relationship and the understanding between the two can reach an optimal situation, that is, to the fulfillment of the objectives of both parties.

- Contribute to the student in a quick and simple way the skills of a good seller: detect the customer's purchase motivations and persuade him that the product he offers will satisfy his aspirations. - Study consumer psychology and that of the seller itself. - Develop (or strengthen) certain knowledge related to sales and market. - Improve customer service and service. - Carry out the processes of collection, channeling and/or resolution of claims, and monitoring of customers in post -sales services. - Produce oral messages in situations of relationship with a client to meet their needs. - Write and complete basic commercial documentation using interpretation, manual and computer tools, and appropriate sources of information. - Have knowledge of the importance of the communication process with the objective of customer service. - Know and know how to use all the elements involved in the communication process. - To be able to control the complaints and claims that may arise based on the services or products offered by a company or company. - Know the different functions developed by the sales department regarding promotions.

Commercial / customer service / sales leader.

This master's degree in customer sales and customer service prepares you to acquire specific knowledge within the area by developing capacities to develop professionally in the sector and specialize in sales and customer service.

The Master in Sales and Customer Service techniques is aimed at professionals related to marketing. Entrepreneurs, economists, dependents, merchants, ... to all kinds of vendors from any field. Consumers who show their special interest in knowing how they can influence their decisions to make a purchase.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.