Maestría International in Sales Techniques

Online Training

Maestría International in Sales Techniques

Name: Maestría International in Sales Techniques en México
Brand: ESIBE
SKU: 277309-2501
Availability: InStock

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1500 hours

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Spanish

If you work in the commercial sector and want to learn the appropriate concepts to develop sales and customer service processes, this is your time, with the Maestría In Sales and Customer Service Techniques you will be able to acquire the essential knowledge to develop this function in the best possible way. When dealing with clients, the relationship between the seller and the client is transcendental; a good relationship and understanding between both can lead to an optimal situation, that is, the fulfillment of the objectives of both parties.

Instituciones educativas

$ 36,279

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Provide the student with the skills of a good salesperson in a quick and easy way: detect the customer's purchasing motivations and persuade them that the product you offer will satisfy their aspirations. - Study the psychology of the consumer and that of the seller himself. - Develop (or strengthen) certain knowledge related to sales and the market. - Improve customer service and attention. - Carry out the processes of collecting, channeling and/or resolving complaints, and monitoring customers in after-sales services. - Produce oral messages in relationship situations with a client to satisfy their needs. - Write and complete basic commercial documentation using interpretation, manual and computer tools, and appropriate information sources. - Have knowledge of the importance of the communication process with the objective of customer service. - Know and know how to use all the elements involved in the communication process. - Be able to control complaints and claims that may arise based on the services or products offered by a company or company. - Know the different functions carried out by the sales department regarding promotions.

Content

Career opportunities

Commercial / Customer service / Sales manager.

What it prepares you for

This Maestría in Sales and Customer Service Techniques prepares you to acquire specific knowledge within the area, developing in the student skills to function professionally in the sector and becoming specialized in sales and customer service.

The Maestría in Sales Techniques and Customer Service is aimed at professionals related to marketing. Entrepreneurs, economists, shop assistants, merchants,... all types of sellers from any field. Consumers who show their special interest in knowing how they can influence their decisions when making a purchase.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.