Master in customer or consumer care processes + university degree

In the field of trade and marketing, it is necessary to know the different fields of customer service, consumer or user, within the professional area of the sale. Thus, with this Master in customer or consumer service processes, it is intended to provide the necessary knowledge for customer/consumer service/user.

- Analyze the characteristics of a company/organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Apply the methods of obtaining information related to the consumption of goods and services. - Apply the procedures and methods to organize, treat and archive consumer information/documentation using computer information and information files effectively. - Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Prepare specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation. - Interpret the information of an oral discourse, in standard language, both live and broadcast, in different situations-type of relationship with a client/consumer. - Effective interpret relevant information contained in written texts and basic commercial documents using interpretation, manual and computer tools, and appropriate sources of information. - Produce oral messages in situations of relationship with a client to meet their needs. -Analize consultations/complaints/claims regarding consumption, obtaining data from reliable sources, to deduce lines of action and channeling towards the company departments and/or competent agencies -Analize the mediation/arbitration mechanisms for the solution of conflict situations in matters of consumption according to current regulations -Apply communication techniques in orientation situations/information to the customer/consumer/user, both in the management of complaints. individual, as in those referring to other departments, institutions or agencies

- Analyze the characteristics of a company/organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Apply the methods of obtaining information related to the consumption of goods and services. - Apply the procedures and methods to organize, treat and archive consumer information/documentation using computer information and information files effectively. - Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Prepare specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation. - Interpret the information of an oral discourse, in standard language, both live and broadcast, in different situations-type of relationship with a client/consumer. - Effective interpret relevant information contained in written texts and basic commercial documents using interpretation, manual and computer tools, and appropriate sources of information. - Produce oral messages in situations of relationship with a client to meet their needs. -Analize consultations/complaints/claims regarding consumption, obtaining data from reliable sources, to deduce lines of action and channeling towards the company departments and/or competent agencies -Analize the mediation/arbitration mechanisms for the solution of conflict situations in matters of consumption according to current regulations -Apply communication techniques in orientation situations/information to the customer/consumer/user, both in the management of complaints. individual, as in those referring to other departments, institutions or agencies

This master's degree in customer or consumer service processes prepares to acquire specific knowledge within the area by developing capacities to develop professionally in the sector, and more specifically in customer or consumer service processes.

This master's degree in customer or consumer service processes is aimed at professionals in the world of trade and marketing, specifically in customer, consumer or user service, within the professional area of the sale, and to all those people interested in acquiring knowledge related to the management of customer/consumer/user service.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.