- Analyze tourist distribution and the entities and media that make it up, estimating its evolution and incidence of new technologies. - Analyze the commercial, operational and contractual relationships of travel agencies and tour operators with the different providers of tourist services. - Analyze the information, advice and sales processes, estimating their importance for achieving business objectives. - Develop sales and reservation processes for transportation, package trips, excursions and transfers, and apply established procedures. - Develop promotional actions applicable in travel agencies and describe and apply sales promotion and negotiation techniques, estimating their importance for achieving business objectives. - Control documents and materials and prepare sales reports and reports to avoid unnecessary costs. - Invoice, pay and settle customer charges or credits accurately. - Control customer accounts with credit and manage the collection of overdue amounts to avoid economic imbalances - Control supplier settlements and invoices, resolving discrepancies and accounting-administrative incidents. - Carry out various treasury operations and control cash and bank accounts accurately. - Analyze the evaluation of the tourism concept, identifying the elements that make up the tourism system. - Identify and understand the factors that influence individual tourism demand and aggregate tourism demand at a tourist destination. - Recognize the demand segments of the current tourism market and describe their characteristics. - Analyze the tourism market by identifying national and international tourist destinations. Use the computer media commonly used in the sector. Use computer reservation management programs or CRS, global distribution systems or GDS. Use travel agency or front office management programs common in the sector and word processing software. In practical cases of requests for transportation reservations, package trips, excursions or transfers, and using technological supports and resources: Respond to reservation requests by identifying the information that must be required from the client and locating it with the appropriate supports. Carry out price and rate calculations using the information provided by the management systems. Check the availability of places through the computer system and argue based on the situation presented, offering alternatives if necessary, in order to achieve the sale. Carry out the registration of the data in the chosen medium and write messages requesting confirmation of services to suppliers also using computerized mediums. Inform the client of the status of the reservation, reconfirming its terms, prices and services, comparing them with those provided by the system. Carry out the issuance of transport tickets and the rest of the documentation necessary for the trip using the appropriate media. - Know in depth the tasks and functions of a travel agent. - Study the administrative processes that occur in travel agencies. - Analyze the sources of tourist information. - Identify the Internet and computer applications as an online reservation strategy. - Apply communication and customer service techniques and skills commonly used in tourist establishments, in order to satisfy their expectations and materialize future stays. - Interpret oral messages of medium complexity in English, expressed by clients and suppliers at normal speed in the field of tourism activity, with the aim of providing an adequate service, achieving customer satisfaction, materializing sales and exchanging information with others. professionals in their field. - Interpret, without needing a dictionary, documents of medium complexity written in English, in the field of tourism activity, to obtain information, process it and carry out appropriate actions. - Express to clients and suppliers in English, fluent oral messages, of medium complexity, in the field of tourism, in face-to-face or remote communication situations, with the aim of providing an adequate service, achieving customer satisfaction, materializing sales and exchanging information. - Produce in English, written documents of medium complexity, grammatically and orthographically correct, necessary for the effective fulfillment of their duties and to guarantee the agreements inherent to their activity, using a broad vocabulary specific to their professional field. - Communicate orally spontaneously with one or more clients or suppliers in English, in the provision of tourist services.
