Postgraduate for complaints and consumption reports

This postgraduate degree in complaints and consumer reports (double degree URJC & EDUCA + 2 ECTS credits) offers specialized training in the field of trade and marketing it is necessary to know the different fields of customer service, within the professional area of the sale. Thus, this course is intended to provide the necessary knowledge for documentation and consumption reports.

- Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Prepare specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation. - Learn to use complaints as a strategic instrument to increase the company's business. - Know the most appropriate techniques for effective management of complaints and claims received and to be able to use them as a mode of approach to customers. - Develop a favorable policy to receive complaints as a means for the continuous improvement of the service provided

- Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Prepare specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation. - Learn to use complaints as a strategic instrument to increase the company's business. - Know the most appropriate techniques for effective management of complaints and claims received and to be able to use them as a mode of approach to customers. - Develop a favorable policy to receive complaints as a means for the continuous improvement of the service provided

This postgraduate degree of complaints and consumer reports (double degree URJC & Educa + 2 ECTS credits) prepares to acquire specific knowledge within the area developing in the student some capacities to function professionally in the sector, and more specifically in effective attention of complaints and claims

This postgraduate degree of complaints and consumer reports (double degree URJC & EDUCA + 2 ECTS credits) is aimed at world professionals interested in the field of commerce and marketing and want to specialize in effective attention of complaints and claims

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.