Consumer material course: Complaint Management and Consumer Claims Course

Institución Educativa
Mode On-line
Duration 150 hours
Languages Spanish
C$8,645.00
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Plan de estudios

Summary

This consumer complaint management course and claims offers specialized training in the field. We must know that for the trade and marketing area it is very important to deepen and acquire the knowledge of complaints and claims regarding consumption.

Goals

-Analize consultations/complaints/claims regarding consumption, obtaining data from reliable sources, to deduce lines of action and channeling towards the company departments and/or competent agencies -Analize the mediation/arbitration mechanisms for the solution of conflict situations in terms of consumption according to current regulations -Apply communication techniques in orientation situations/information to the customer/consumer/user, both in the management of complaints Individual, as in those referring to other departments, institutions or agencies - apply negotiation techniques in consumer claim situations, pursuing consensus solutions between the parties -Aplicate quality control methods and improvement of customer/consumer/user information processes, so that the cost and time of care is reduced and access time is facilitated

Professional exits

Trade and marketing

To prepare you

This online course for the management of complaints and consumption claims prepares you to acquire specific knowledge within the area developing in the student some capacities to function professionally in the sector, and more specifically in the management of complaints and claims regarding consumption.

Who is it addressed

This online course for the management of complaints and claims regarding consumption is aimed at all those interested in the field of commerce and marketing and want to specialize in complaint management and claims regarding consumption.

Official character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for a tailored learning.

You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.

Realized personalized learning

Your style, interest and level define the route. You are the starting point.

Constructivism in action

Explore, experience and apply. Learning means understanding, not memorizing.

He who accompanies you, not who directs you

Phia, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a figure.

Certificación

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Degree issued by Educa Business School as an accredited business school for the delivery of higher postgraduate training, with professional validity at international level

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Scholarships

EDUCAHUB Scholarships

Make your most accessible training: Finish 0% interest and get personalized scholarships.

In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: For former students of Eduahub.

-20%

Unemployment scholarship: if you prove to be unemployed.

-20%

Numerous family scholarship: for families with 3 or more children.

-20%

Disability scholarship: For people with disabilities ≥33%.

-15%

Emprende Scholarship: For self -employed that accredit your activity.

-15%

Scholarship recommends: If you come recommended by an alumnus.

-15%

Group scholarship: For joint inscriptions of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment that guides you to form autonomously and with purpose.

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Learn at your pace

Courses, masters and official degrees. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your mentor ia

It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.

LX One Plus: Without limit formation

Unlock soft skills, languages and more. Advances towards integral and continuous formation.