MF1043-2 Course and customer service in housing of rural environments

Within the world of hospitality and tourism, it is necessary to know the different fields of rural accommodation, within the professional area of agrotourism. Thus, with this course, it is intended to provide the necessary knowledge for the reception and customer service in housing of rural environments.

- Describe the usual reservation and reception processes in accommodation of rural and/or natural environments, applying the appropriate procedures and operations for their implementation. - Define the collection management processes and billing of regular services in accommodation of rural and/or natural environments, applying suitable procedures and operations for their realization. - Apply communication and customer service techniques and customer service in common use in accommodation of the rural and/or natural environment, in order to meet their expectations and materialize future rooms.

It develops its activity in tourist accommodations located in rural environments, such as houses or apartments, shelters and rural hotels, or other establishments of such a nature, as the owner that manages, provides the service or ensures its benefit, or as a qualified employee who performs its functions under the dependence of the corresponding owner or superior.

This training is adjusted to the training itinerary of the MF1043_2 Reception and customer service in housing of rural environments, certifying having exceeded the different units of competition included in it, and is aimed at the accreditation of the professional competences acquired through work experience and non -formal training, via which you will choose to obtain the corresponding certificate of professionalism, through the respective certificate of professionalism. Calls that are publishing the different autonomous communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).

This course is aimed at professionals in the world of hospitality and tourism, specifically in rural accommodation, within the professional area of agrotourism, and to all those interested in acquiring knowledge related to reception and customer service in accommodations of rural environments.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.