Postgraduate in customer service: Organization of a consumer information system + university degree

This course in customer service: organization of a consumer information system offers specialized training in the field. Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes of customer loyalty may be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and managing tools that are available, constantly improving the treatment with the client and, thus, getting the satisfaction of it. This course in customer service: Organization of a consumer information system will provide the student with the professional competences necessary to organize and manage the documentation/information regarding consumption.

- Apply the methods of obtaining information related to the consumption of goods and services - Apply the methods of obtaining information related to the consumption of goods and services. - Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Apply the procedures and methods to organize, treat and archive consumer information/documentation using efficiency applications for information treatment and information file - Develop specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation - Prepare specific documents on consumption, integrating data, texts and graphics, with appropriate organization, format and presentation. - Know the different techniques to measure customer satisfaction and diagnose the mistakes made. - Implement a service quality program in daily work. - Train participants to use the phone as an instrument of attention and information to the public.

- Apply the methods of obtaining information related to the consumption of goods and services - Apply the methods of obtaining information related to the consumption of goods and services. - Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Apply the procedures and methods to organize, treat and archive consumer information/documentation using efficiency applications for information treatment and information file - Develop specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation - Prepare specific documents on consumption, integrating data, texts and graphics, with appropriate organization, format and presentation. - Know the different techniques to measure customer satisfaction and diagnose the mistakes made. - Implement a service quality program in daily work. - Train participants to use the phone as an instrument of attention and information to the public.

This course in customer service: organization of a consumer information system offers specialized training in the field. Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes of customer loyalty may be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and managing tools that are available, constantly improving the treatment with the client and, thus, getting the satisfaction of it. This course in customer service: Organization of a consumer information system will provide the student with the professional competences necessary to organize and manage the documentation/information regarding consumption.

This course in customer service: organization of a consumer information system offers specialized training in the field. Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes of customer loyalty may be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and managing tools that are available, constantly improving the treatment with the client and, thus, getting the satisfaction of it. This course in customer service: Organization of a consumer information system will provide the student with the professional competences necessary to organize and manage the documentation/information regarding consumption.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.