CRM maintenance course: CRM maintenance course

This CRM maintenance course offers specialized training in the field. We must know that in the field of computer science and communications, it is necessary to know the different fields of the administration and programming of business resources planning and customer relation management systems. Thus, this course is intended to provide the necessary knowledge for data maintenance and consultation operations and carry out the installation, configuration and administration processes in business resources planning systems and customer relationship management.

- Identify the objects of the data dictionary and maintain them using languages and tools provided by the ERP-CRM systems, following the defined design specifications. - Create consultations, reports and forms using the languages and tools provided by the ERP-CRM system to extract and present their information, following the design specifications. - Identify programming techniques and make software components to modify or add functionalities to the ERP-CRM system through programming tools and languages provided by these systems, following the design specifications.

People who develop their professional activity in the area of computer systems and development of companies or public or private entities, both on their own, and on behalf of any size, that have business resources planning systems and customer relation management (ERP CRM systems).

This CRM maintenance course prepares to acquire the necessary knowledge for data maintenance and consultation operations and carry out the installation, configuration and administration processes in business and customer relationship management planning systems.

This CRM maintenance course is aimed at professionals in the world of computer science and communications, specifically in administration and programming in business resources planning and customer relation management systems, within the professional area of systems and telematics, and to all those interested in acquiring knowledge related to CRM maintenance.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.