Name: Course on Management of Complaints and Claims in Consumer Matters en Portugal
Brand: EDUCA
SKU: 170996-2001
Availability: InStock

Course on Management of Complaints and Claims in Consumer Matters

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Objectives

Content

Opportunities

What it prepares you for

Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

-Analyze queries/complaints/claims in consumer matters, obtaining data from reliable sources, to deduce lines of action and channel them towards the company departments and/or the competent organizations -Analyze the mediation/arbitration mechanisms for the solution of conflict situations in consumer matters in accordance with current regulations -Apply communication techniques in situations of orientation/information to the client/consumer/user, both in the management of individual complaints and claims, as well as in those referred to above. to other departments, institutions or organizations - Apply negotiation techniques in consumer complaint situations, pursuing consensus solutions between the parties - Apply methods of quality control and improvement of customer/consumer/user service/information processes, so that the cost and time of service are reduced and access to information is facilitated

Content

Career opportunities

Commerce and Marketing

What it prepares you for

This ONLINE COURSE on Management of Complaints and Claims in Consumer Matters prepares you to acquire specific knowledge within the area, developing in the student the skills to function professionally in the sector, and more specifically in Management of Complaints and Claims in Consumer Matters.

This ONLINE COURSE on Management of Complaints and Claims in Consumer Matters is aimed at all those people interested in the field of Commerce and Marketing and want to specialize in Management of Complaints and Claims in Consumer Matters.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

Certificación

Qualification Issued by EDUCA BUSINESS SCHOOL as an Accredited Business School for the Delivery of Higher Postgraduate Training, with Professional Validity at an International Level

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