Postgraduate in Customer Service Quality and Complaint Management + University Degree

Online Training

Postgraduate in Customer Service Quality and Complaint Management + University Degree

Name: Postgraduate in Customer Service Quality and Complaint Management + University Degree en Portugal
Brand: EDUCA
SKU: 213415-2502
Availability: InStock

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400 hours

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8 ECTS

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Spanish

If you work in an environment in which skills are required to serve customers and provide quality service, this is your moment. With the Postgraduate in Customer Service Quality and Complaints Management you will be able to acquire the necessary knowledge to perform this function professionally. Thanks to completing this Postgraduate Degree you will learn the techniques to manage customer complaints and claims, providing quality service.

Instituciones educativas

360€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Provide workers with the necessary training that enables and prepares them to develop skills and qualifications in jobs that entail responsibilities, on the one hand programming so that workers acquire the necessary knowledge to carry out a correct and adequate organization of work and on the other hand, management, since those in charge of organizing work must have correct training in the matter in order to maximize the resources, both material and human, available to the company. - Provide students with knowledge about all the customer service and customer service techniques essential to improving their professional performance. - Instruct workers in charge of organizing and directing work in terms of quality service and customer service, so that they know the most appropriate systems when adopting quality strategies in service and customer service.

Content

Career opportunities

Customer service / Communication.

What it prepares you for

The Postgraduate Degree in Customer Service Quality and Complaints Management prepares you to have a complete vision of this environment, becoming an expert in the management of consumer complaints, as well as in customer service.

This Postgraduate Degree in Customer Service Quality and Complaints Management is aimed at professionals in the sector who wish to expand their training, as well as people interested in this environment and who are interested in acquiring knowledge of customer service.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.