Practical Course: The importance of after -sales service

At present, in the world of trade and marketing, it is very important Post -sale service gives us the possibility of keeping us in touch and extending the relationship with the client. This course offers the system to follow to develop an optimal after -sales service to guarantee the positive results that derive from this process. The real quality of a product or service depends on the “total value” attributed to it. This concept refers to the customer's assessment of the usefulness of an acquired service or product.

- Know the importance of after -sales service as a means to increase sales through satisfaction, safety and loyalty. - Manage an effective after -sales service that ensures a high percentage of satisfied customers, as well as a high number of recovered customers.

Customer service, commercial, branches, commercial departments, marketing companies, human resources, contact and call center, sales manager, commercial director.

This course prepares you to know in depth the process that must be carried out after a sale, because the real quality of the product or service depends on the total value that the customer attributes. Therefore, this course deepens all the characteristics and variables that influence this process. Aimed at the accreditation of the professional competences acquired through this training.

This course is aimed at all those interested in the commercial and marketing world, whether professionals from the sector or not. It offers a vision of the post -sales service aimed at tracking after having made a customer sale. It provides primary knowledge in the world of commerce as it is to know the importance of post -sales service as a means to increase sales through satisfaction, fidelity and security.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.