Course in Quality and Performance Management in Facility Management

The "Quality and Performance Management course in Facity Management" focuses on the creation of organizational value through efficient management of facilities and services. We highlight in providing a comprehensive program that explores how facilitation management can positively influence operation and labor well -being. Through the understanding of international standards, such as ISO regulations, our course provides procedural optimization strategies and improves the performance of the work environment, harmonizing physical space with productivity and employee satisfaction. In addition, we offer a deep immersion in purchasing and hiring management within the sector, including the writing of essential documentation and the management of integrated subcontractations and services. With an emphasis on audits and environmental quality, we anticipate the challenges of compliance and operability, preparing our participants to confirm with confidence inspections and performance evaluations. The mastery of key performance indicators and the validation of facilities becomes an essential part of our didactic content, ensuring learning according to the current market demands. At the end of the course, students will be prepared to apply this practical knowledge in their respective work environments, contributing directly to the creation of more efficient and sustainable work environments.

- The Facility Management as a value channel in the organization, how to optimize the processes, show visual management data and analyze the service performance using facilitations as an emotional salary of the employee. - Introduction to the International ISO regulations of Facity Management and the different models of facilitations hiring and the written of RFI’s and RFP’s - addressing the facilities of facilities and the management of contracts and subcontracts, as well as the concept of integrated facilities. (IFM). - Understand the implications of the different types of prescriptive and generalist contracting. Know the singularities of the outsourcing of services and their legal implications - anticipating internal and external audit processes knowing the basic principles of the audit of buildings, security services while understanding quality and environmental systems and their impact on facilitations. - Introduction to the concept of key yield indicators in buildings (KPI) and to facilities implementation audits. (Due Dilligence, Commissioning)

The Master in Quality and Performance Management in Facity Management opens doors to professionals specialized in promoting the efficiency of different types of buildings and services. Mastering FM regulations and standards, graduates can assume key roles in the development of contracting strategies and purchasing function, guaranteeing value channeling in companies from various sectors. In addition, with skills in the realization of audits, Facity managers can ensure quality and regulatory compliance in day -to -day operations, becoming FM auditors, responsible for purchases or general services.

This course prepares you to optimize the organizational value through the Facility Management, addressing techniques to improve processes and present management data. It will provide you with knowledge about FM ISO standards, and you will understand the management of contracts and subcontracts. You will discover the Audit of Services and Buildings, evaluating the impact of quality and the environment on facilities. In addition, you will learn about KPIS and DUE DILIGENCE to anticipate audits and maximize performance in facilities.

Aimed at facility management professionals, services and infrastructure managers and maintenance managers interested in enhancing organizational quality and performance. It contemplates the ISO FM regulations, effective hiring processes, purchasing and contract management, and the strategic use of facilities for labor well -being. It covers internal/external audits and offers knowledge in performance indicators, preparing to optimize operations and raise the contribution to business value.