CUSTOMER COURSE COURSE Consumer or User: upper course in attention, communication and loyalty of the client, consumer or user

We live in a society where it is increasingly frequent that we do all our procedures and efforts through the Internet. That is why it is so important, in face -to -face relationships a good close, communicative and personal treatment with the client, user or consumer. This course provides the knowledge required to develop professionally in the communication environment in general, providing specialized training in the field. This course will allow you to specialize in customer relations, get the most out of personal and social skills, as well as the different techniques of both oral and written communication.

- Know regulatory framework for customer protection. - Learn fundamental functions in customer service. - Know the main aspects of the treatment of complaints and claims. - Acquire communication techniques.

Develop your professional career in the field of communication and acquires an advanced and specialized training of a multidisciplinary nature that helps you develop and expand your work and professional project attending to those difficulties of verbal and written communication, as well as user quality management.

This upper course in attention, communication and loyalty of the client, consumer or user prepares you to develop professionally knowing the main aspects related to the social skills, skills or abilities necessary for a correct interaction between the informant and the citizens during the provision of services.

The upper course in attention, communication and loyalty of the client, consumer or user is aimed is aimed at personnel who perform tasks for the public and maintain direct contact with the client. For those professionals who have to manage consumer care.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.