Practical course for the treatment of complaints, claims and other incidents in English

Institución Educativa
Mode On-line
Duration 40 hours
Languages Spanish
69
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Plan de estudios

Summary

In the field of the world of administration and management it is necessary to know the different fields of commercialization and administration of financial products and services within the professional area of finance and insurance. Thus, this course is intended to provide the necessary knowledge for the attention and processing of suggestions, consultations, complaints and claims of clients of financial services. At present, in the world of commerce and marketing it is very important to know the different processes for which logistics and transport management is carried out. Therefore, with this course it is about providing the necessary knowledge to know the professional English for international logistics and transport. This online course for complaints, claims and other incidents in English offers basic training on the subject.

Goals

- Apply communication techniques in customer service and/or advice, in the management of suggestions and consultations. - Apply conflict resolution techniques in demand situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Talk fluently and spontaneously manifesting diverse opinions, in different situations, formal and informal, typical of logistics and transport operations: customer visits, efforts and negotiation of operations with customers/ suppliers. - Produce oral messages with fluidity, detail and clarity, setting operations conditions.

Professional exits

Telephone Central Operators, Tele Operators, Receptionists-Telephonists in offices, in general.

To prepare you

This online course for treatment, claims and other incidents in English prepares the student to develop their functions, on behalf of any sector, in any sector collaborating in the supply activities, optimizing resources, costs and delivery deadlines within the Department of Production, Purchases and/or Logistic.

Who is it addressed

This online course Treatment of complaints, claims and other types of incidents in English is aimed at all those people who are dedicated to the world of trade and marketing and who intend to obtain knowledge related to professional English for international logistics and transport.

Official character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for a tailored learning.

You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.

Realized personalized learning

Your style, interest and level define the route. You are the starting point.

Constructivism in action

Explore, experience and apply. Learning means understanding, not memorizing.

He who accompanies you, not who directs you

Phia, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a figure.

Certificación

Logo certificado-1

Degree issued by Euroinnova International Online Education, member of the AEEN (Spanish Business School Association) and recognized with academic excellence in online education by QS World University Rankings

Logo certificado-1

Scholarships

EDUCAHUB Scholarships

Make your most accessible training: Finish 0% interest and get personalized scholarships.

In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: For former students of Eduahub.

-20%

Unemployment scholarship: if you prove to be unemployed.

-20%

Numerous family scholarship: for families with 3 or more children.

-20%

Disability scholarship: For people with disabilities ≥33%.

-15%

Emprende Scholarship: For self -employed that accredit your activity.

-15%

Scholarship recommends: If you come recommended by an alumnus.

-15%

Group scholarship: For joint inscriptions of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment that guides you to form autonomously and with purpose.

Know more

Learn at your pace

Courses, masters and official degrees. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your mentor ia

It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.

LX One Plus: Without limit formation

Unlock soft skills, languages and more. Advances towards integral and continuous formation.