SERVICE MANAGEMENT COURSE
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Syllabus
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Summary
The service management course offers you a unique opportunity to enter a sector in constant growth and with high labor demand. You will learn to handle key tools such as ITIL and implement externalization, outsourcing and BPO strategies, all of them essential for modern business success. With an approach to the definition of SLA and the management of quality services, we will provide you with the necessary skills to optimize processes and continuously improve the services offered. The training covers from the introduction to the management of services to the continuous improvement of the service, guaranteeing an integral understanding of the life cycle of the services. This course is ideal for those who seek to highlight in a competitive market, developing competences that are highly valued by companies. In addition, being completely online, you can access the content from anywhere, adjusting to your needs and schedules. Do not miss the opportunity to boost your career in an essential area for business development.
Goals
Professional opportunities
To prepare you
The service management course enables you to optimize outsourcing processes through the development of outsourcing and offshoring strategies. You will learn to define and manage service level agreements (SLA) and implement efficient BPO systems. In addition, you will dominate the ITIL frame to ensure the quality of services, covering from strategy and design to transition and continuous improvement. At the end, you will be prepared to supervise and improve the life cycle of the service in your organization.
Who is it addressed to?
The service management course is designed for professionals and graduates of the sector interested in deepening the management of quality services, exploring topics such as outsourcing, BPO, offshoring, multisourcing and best ITIL practices. Ideal for those who seek to optimize processes, define SLA and improve the strategy, design and operation of services in your organization.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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Continuous and adaptive feedback. Because learning is a process, not a number.
Certification
COURSE TITLE IN SERVICE MANAGEMENT WITH 200 hours issued by the European Postgraduate-Ceupe Center
EducaHub Scholarships
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At EducaHub we believe that education should be available to everyone. For this reason, we offer a Scholarship Plan that facilitates your access to practical, current and quality training, eliminating economic barriers.
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Alumni Scholarship: for former EducaHub students.
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Unemployment Scholarship: if you prove that you are unemployed.
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Large Family Scholarship: for families with 3 or more children.
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Disability Scholarship: for people with disabilities ≥33%.
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Emprende Scholarship: for self-employed workers who can prove their activity.
-15%
Recommended Scholarship: if you come recommended by a former student.
-15%
Group Scholarship: for joint registrations of 3 or more people.
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