Course in complaint management in the services sector

Customer service is one of the fundamental pillars of the competitive capacity of companies in the globalized environment in which they operate. Correctly managing complaints and claims is as important, as the understanding of the concept of relational marketing when creating and developing loyalty towards our organization, by our customers and users. This course of complaints and claims management in the services sector offers you a specialized training in the field, developing skills, managing specialized tools, constantly improving treatment with the client and the treatment of these incidents, from the point of view of maintaining adequate levels of excellence in public service.

- Properly identify the consultation, complaint or claim of the client on consumption. - Know the lines of action in the field of complaints and claims. - Know how to inform the consumer of rights and possible resolution mechanisms of your complaint or consultation. - Properly manage complaints and claims received in the corresponding departments. - Guarantee the rights of the consumer in the resolution of the conflict and that they are satisfied. - Control the claim process to detect anomalies or delays.

Professional exits of this complaint management course in the services sector are related to the development of professional activity in the tertiary sector, in customer service departments, or in the areas of information and guidance to the consumer or user of goods and services, as well as in the control of the quality of their processes.

With this course of complaints and claims in the services sector you will have the possibility of learning the main communication, negotiation and resolution techniques used in the field of customer service, within business organizations, and that are focused towards the correct management of claims and complaints that users of services and products can interpose.

This course of complaints and claims in the services sector is aimed at those workers who wish to guide their future work towards the management of complaints and claims in consumption, in relation to customer service activities in the tertiary sector and for all those who want to update their professional knowledge in the field.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.