Course SSCG0111 Telecare Call Management (Complete Professional Certificate)

In the field of the world of sociocultural and community services, it is necessary to know the different fields of telecare call management, within the professional area of ​​social care. Thus, this course aims to provide the necessary knowledge to receive, issue and manage calls to provide the telecare service, managing telematic tools, telephone answering techniques and psychosocial and teamwork skills, responding to the needs and demands of users and mobilizing the necessary resources where appropriate, guaranteeing at all times the quality of the service, the personalized treatment and the confidentiality of the information.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.