Customer relationship management course: ICT Specialist Technician in CRM Administration: Business and customer relationship management resources

This CRM Specialist Technician Course in CRM Administration: Business and Client Relationship Resources offers you a specialized training in the field. We must know that at present, it changes vertiginously, requires that companies have agility, flexibility and ability to adapt to new environments in a quick and even spontaneous way. Competition in an increasingly globalized world causes companies to be better and ERP and CRM management systems help achieve those objectives. Thus, in this course of ICT Specialist Technician in CRM Administration: Business and customer relation management resources will contribute sufficient knowledge to administer business resources planning and customer relationship management systems, data management in ERP-CRM systems and business resources planning systems and customer relationship management.

- Identify the configuration parameters and maintenance operations of the operating system and data manager in ERP-CRM systems, and carry out administration tasks to ensure their operation, following technical specifications and use needs. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and solve the incidents that occur to maintain the functionality and performance of the system, following technical specifications and according to use needs. - Describe the operation and manage the system of transport of objects and components between the different development, test and exploitation environments, to maintain the flow of modifications and their verification before being released for use by the end user, according to technical requirements. - Describe the operation and periodically launch the data extraction procedures that feed the data, CRM and data warehouse systems to maintain the actuality of your information, following technical specifications. - Identify the techniques and tools to guarantee customer access and the integrity of information, following established technical specifications. - Manage the safety of ERP, CRM and data warehouse systems, following established technical specifications.

It develops its professional activity in the area of computer systems and development of companies or public or private entities, both on their own, and on behalf of any size, that have business resources planning systems and customer relation management (ERP-CRM systems).

This CRM Specialist Technician Course in CRM Administration: Business and customer relationship management resources prepares to acquire sufficient knowledge to administer business resources planning and customer relation management systems, data management in ERP-CRM systems and business resources planning systems and customer relationship management.

This course is aimed at all those who are interested, either professionally as personally, in acquiring knowledge of the administration and programming in business resources planning systems and customer relation management, more specifically in CRM administration: business resources and customer relationship management.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.