MF1423-2 course and management of incoming calls in a telecare service

At present, in the world of sociocultural services and the community and within the professional area of social care, more specifically in the attention and management of incoming calls in a telecare service, it is very important to know the different processes. Therefore, with this course it is about providing the necessary knowledge to know the management of tools, techniques and skills for the provision of a quality telecare service.

- Establish the attention process of the first call to a telecare service indicating how to verify the operation of the equipment and the accuracy of the file data. - Apply processes to manage incoming calls in a telecare service so that the response to the situation and characteristics of the demands are adapted and the resources are mobilized in each case. - Apply administrative and documentary management techniques establishing agendas programming for monitoring.

It develops its professional activity in the public and private sphere, on behalf of others, in any organization that has an care center for the provision of telecare services, under the supervision of the competent professional of higher level. It is located in the social and socio -health services sector, in the following productive activities: reception, issuance and management of calls, administrative and documentary management, coordination and mobilization of personal, social, health and emergency resources. Among the most relevant occupations and jobs we can highlight: Teleoperador of Telecare.

This formation is adjusted to the training itinerary of the MF1423_2_2 -2 -calling calling for a telecare service, certifying having exceeded the different competition units included in it, and is aimed at the accreditation of the professional competences acquired through the work experience and the non -formal training, via which it will opt for obtaining the corresponding certificate of professionalism, through the respective Calls that are publishing the different autonomous communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).

To all those people who, either by their own interest, either by professional necessity, wish to acquire the knowledge and skills required to exercise their work as a telesoper of telecare.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.