Explain the main activities of the bus or coach driver regarding the access and abandonment of passengers from the vehicle, the issuance of tickets applying the current rates. Plan loading and unloading operations optimizing the use of available space in the vehicle, respecting occupational health and safety standards and optimal use of the vehicle. Apply interpersonal communication techniques in situations of direct contact with clients and explain the basic lines and general characteristics of customer service, using the available means to obtain user satisfaction. Apply the different communication and information systems in the transport activity, selecting the most appropriate in each case. Interpret customer service and information techniques, describing different types of customers, their characteristics and conflict resolution procedures. Apply behavioral guidelines and positive attitudes in the general process of customer service, information and collection of complaints or claims, with the required precision.
