Course in customer service
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Syllabus
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Summary
Thanks to this course in customer service you can know firsthand how to carry out marketing strategies focused on offering quality treatment to customers to achieve their loyalty. When finished, students will have knowledge to develop digital campaigns that attract and keep customers through quality management services and actions. Finally, students will have the possibility of studying the business they carry, or for which they work, so that it can apply changes or, at least propose them, in view of improving. It will reach more customers who will feel identified with the brand and with the long -term product.
Goals
Professional opportunities
To prepare you
With this course in customer service you will have the possibility of learning how to develop and apply marketing strategies through the channels offered by digital innovation. In addition, you will have the opportunity to study how to carry out and develop a marketing strategy focused on quality that requires customer care, and thus be able to ensure optimal results.
Who is it addressed to?
This course in quality in customer service can be aimed at those who have business ownership, advice, managing, consulting ... to all positions related to customer treatment and develop marketing strategies focused on the loyalty of customers through quality in treatment.
Our methodology combines technology, pedagogy and empathy for learning tailored to you.
You set the pace, decide the path and artificial intelligence accompanies you so that you learn better, with meaning and purpose.
Truly personalized learning
Your style, interests and level define the route. You are the starting point.
Constructivism in action
Explore, experiment and apply. Learning means understanding, not memorizing.
AI that accompanies you, not directs you
PHIA, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a number.
Certification
Course degree in customer service with 100 hours issued by the UTEG University in conjunction with Euroinnova International Online Education
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