Course MF0975-2 Reception and Communication Techniques

Online Training

Course MF0975-2 Reception and Communication Techniques

Name: Course MF0975-2 Reception and Communication Techniques en España
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 12231-1401
Availability: InStock

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90 hours

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Spanish

Currently, in the world of administration and management and within the professional area of information and communication management, more specifically in administrative activities in the relationship with the client, it is very important to know the different processes by which they are carried out. Therefore, this course aims to provide the necessary knowledge to understand reception and communication techniques.

Instituciones educativas

175€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Receive visits from internal and external clients of the organization, or from the general public, in accordance with their scope of action, applying quality of service and protocol criteria, in order to channel their requests effectively and quickly. - Channel oral communications – telephone or telematic –, internal or external, of the organization to the appropriate recipients, applying internal action protocols and transmitting the best image, to respond effectively and quickly to requests. - Manage the registration and distribution of written communications – documents and/or conventional or electronic correspondence and parcels received or issued, quickly, efficiently and in accordance with legal and internal regulations, to optimize the circulation and availability of information in its area of competence. - Write and complete communication or information documents and forms, official or private, correctly and neatly, complying with the instructions received and using conventional or computerized means available, in order to transmit the best image of the organization to its recipients.

Content

Career opportunities

This professional carries out his activity as an employee, in any company or entity in the private or public sector, mainly in a commercial department, a purchasing and/or warehouse department, or in a reception, registration, complaints handling or after-sales service, performing the functions at the request of a senior manager.

What it prepares you for

This training conforms to the training itinerary of the Training Module MF0975_2 Reception and Communication Techniques, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry itself. of Labor (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people who are dedicated to the world of administration and management, more specifically in administrative activities in customer relations, within the professional area of information and communication management who intend to obtain knowledge related to reception and communication techniques.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.