Course MF1467-2 User Service and Customer Relations

Online Training

Course MF1467-2 User Service and Customer Relations

Name: Course MF1467-2 User Service and Customer Relations en España
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 29853-1402
Availability: InStock

icon-image--AbjlOSDZzVEJNY0s3S__icon_7yVPEV

50 hours

icon-image--AcnI1bkFZTjZZaTE3U__icon_xJgfxr

icon-image--AWUI0N2tWMzVrNzMzT__icon_DgE8xz

Spanish

Currently, in the world of vehicle transportation and maintenance and within the professional area of road vehicle driving, more specifically in the professional driving of passenger vehicles and vans, it is very important to know the different processes by which they are carried out. Therefore, this course is about providing the necessary knowledge to understand user service and customer relations.

Instituciones educativas

175€

Request information

I'm interested I'm interested

I'm interested

Details to take into account

icon-image--AUzhDQ3dCN3hXZ1RaS__icon_p9pcRc

Multilingual support

icon-image--AQVZldVUybkd2c2xSS__icon_ptJqNh

Digital certificate included

icon-image--AV0haRDQrMjBZRURoV__icon_zyt3R8

Assistant Phia

Objectives

- Describe the driver's behaviors in customer service to guarantee their safety and contribute to the comfort, satisfaction and proper functioning of the service. - Apply behavioral guidelines and positive attitudes in the general process of customer service and information in the collection of suggestions, complaints and claims following the established procedures to resolve possible incidents raised. - Apply information and communication techniques in commercial relationships with clients, either in direct contact or through different communication systems, selecting the most appropriate for each situation.

Content

Career opportunities

He carries out his professional activity as a driver, self-employed or salaried, in companies of any size, public and private, that provide passenger or goods transportation services, in cars with a capacity of no more than nine seats or vans up to 3,500 kilos, respectively. In the development of professional activity, the principles of universal accessibility are applied in accordance with current legislation.

What it prepares you for

This training is in accordance with the training itinerary of the Training Module MF1467_2 Attention to Users and Relations with Clients, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people who carry out their professional activity in the world of vehicle transport and maintenance, within the professional area of road vehicle driving, and more specifically in the professional driving of passenger vehicles and vans, and in general, anyone who wishes to expand and/or update their knowledge in customer service and customer relations.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.