Name: Course UF0530 Handling of Complaints and Claims from Financial Services Clients en España
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 23144-1301
Availability: InStock

Course UF0530 Handling of Complaints and Claims from Financial Services Clients

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Objectives

Content

Opportunities

What it prepares you for

Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply conflict resolution techniques in complaint situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Apply quality control methods and improve customer service and/or advice processes, so that the cost and time of service are reduced and access to information is facilitated.

Content

Career opportunities

This professional carries out his activity as an employee, in any company or entity in the private or public sector, mainly in offices, offices or administration departments or general services, in positions such as: telephone exchange operators, teleoperators, receptionists-telephonists in offices, in general.

What it prepares you for

This training is in accordance with the training itinerary of the Training Unit UF0530 handling of complaints and claims from financial services clients, certifying that they have passed the different Competence Units included in it, and is aimed at the accreditation of the professional Competencies acquired through work experience and non-formal training, through which they will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at professionals in the world of administration and management, specifically in marketing and administration of financial products and services within the professional area of finance and insurance, and at all those people interested in acquiring knowledge related to the handling of complaints and claims from financial services clients.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

Certificación

QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Competence Units included in the Training Unit UF0530 Handling of Complaints and Claims from Financial Services Clients included in the Training Module MF0991_3 Attention and Processing of Suggestions, Queries, Complaints and Claims from Financial Services Clients regulated in Royal Decree 645/2011, of May 9, which establishes the corresponding Certificate of Professionalism ADGN0208 Marketing and Administration of Financial Products and Services. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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