Name: CUSTOMER RELATIONSHIP COURSE IN TRANSPORTATION: Postgraduate in Customer Relations and Occupational Risk in Transportation en España
Brand: EDUCA
SKU: 170312-2002
Availability: InStock

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Define the economic environment of road transport and the organization of the market, as well as its influence in the economic and social sphere. - Define the social environment of road transport, explaining its general regulations and the specific regulations for the transport of goods and passengers. - Describe and explain the procedures derived from the application of current regulations contained in the basic legal framework of road transport, relating the most common infractions to the sanctions established in the legislation. - Explain the importance of adopting positive attitudes during the development of work, maintaining behaviors that contribute to valuing the company's brand image. - Apply customer service techniques in road transport commercial relations and resolution of complaints and incidents. - Identify the most common accidents and risks in transportation operations, loading and unloading of merchandise and different operations specific to the field of transportation. - Analyze the risk prevention procedures in the work of the traffic department and determine preventive and health and safety protection actions. - Apply risk and accident prevention measures in transportation operations in accordance with current regulations and recommendations.

Content

Career opportunities

- Define the economic environment of road transport and the organization of the market, as well as its influence in the economic and social sphere. - Define the social environment of road transport, explaining its general regulations and the specific regulations for the transport of goods and passengers. - Describe and explain the procedures derived from the application of current regulations contained in the basic legal framework of road transport, relating the most common infractions to the sanctions established in the legislation. - Explain the importance of adopting positive attitudes during the development of work, maintaining behaviors that contribute to valuing the company's brand image. - Apply customer service techniques in road transport commercial relations and resolution of complaints and incidents. - Identify the most common accidents and risks in transportation operations, loading and unloading of merchandise and different operations specific to the field of transportation. - Analyze the risk prevention procedures in the work of the traffic department and determine preventive and health and safety protection actions. - Apply risk and accident prevention measures in transportation operations in accordance with current regulations and recommendations.

What it prepares you for

In the field of commercial logistics and transport management, it is essential to know the different risks and dangers to which workers are exposed in order to prevent any unwanted incident. Thus, the main objective of this course is to provide students with the necessary knowledge to organize, plan and manage the operation of road freight transport at the national, community and/or international level, adapting the service to current transport regulations, and to the needs of customers, within the framework of the objectives and processes established by the company management. in safe conditions and complying with current regulations regarding occupational risk prevention and environmental management, as well as determining the importance of the relationship established with the customers of the transported goods.

This course is aimed at all those people in the commercial logistics and transport management sector who, due to their occupation or personal interest, intend to acquire knowledge related to the different operations carried out in the different phases of the transport of goods by road at the national, community and/or international level with criteria of quality, safety and respect for the environment.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

CUSTOMER RELATIONSHIP COURSE IN TRANSPORTATION: Postgraduate in Customer Relations and Occupational Risk in Transportation

Details to take into account

Objectives

Content

Career opportunities

What it prepares you for

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