Online Training

Diploma in Customer Experience

Name: Diploma in Customer Experience en España
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 344488-2301
Availability: InStock

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130 hours

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Spanish

Thanks to this Diploma in Customer Experience you will obtain the necessary knowledge to serve your customers, in a context of increasingly greater demands, generating maximum satisfaction in them. Managing the user experience efficiently in relation to your company, brand, product or service will differentiate us from competitors by obtaining a competitive advantage that will also influence the final economic benefit. Little by little, you will be trained in an increasingly in-demand profile, in which the client is at the center of business management, being able to anticipate their needs and providing real and valuable solutions. Join the change, develop your potential and lead success.

Instituciones educativas

375€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Know first-hand what the new client is like in the current digital environment and business context. - Introduce yourself to Design Thinking methodologies. - Assimilate the importance of relationship marketing. - Know what a CRM is, as well as the benefits of its implementation. - How to carry out customer service in the digital world. - Learn to measure customer experience.

Content

Career opportunities

The professional opportunities of this Diploma in Customer Experience are marketing technician, customer service director, customer service specialist, Consumer experience manager, business consultant, innovation advisor, social media expert, and those occupations focused on the customer experience and with the customer as a central figure.

What it prepares you for

With this Diploma in Customer Experience you will learn to know your customer better, so that you can offer them the best experience, and anticipate their needs. Furthermore, once this action has been carried out, you will know how to measure issues such as customer value or satisfaction. Likewise, you will be introduced to techniques such as active listening and key indicators that will help you provide the greatest benefit.

This Diploma in Customer Experience is aimed at university graduates, professionals or entrepreneurs who want to develop their professional career in this area or who, without having prior knowledge, decide to delve into or expand their knowledge of disciplines related to customer experience.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.