Master in Telecare call management

The development of new information and communication technologies (ICTs) has led to the hatching of a wide range of social services that allow, through a telephone line and a specific communications computer equipment, attending from home to older people who live alone and people who are in a dependency situation. Telecare, thus consolidates, as a support service to permanence at home of these population groups, covering a series of personalized care that contribute to the improvement of their safety conditions, enhance their independence and autonomy, and facilitate integration into their normal environment of coexistence.

- Know the basic principles and the main telecare devices, as well as their scopes. - Learn to manage incoming and outgoing calls in a telecare service. - Know the main tools, techniques and skills to carry out a quality telecare service. - Develop communicative skills that allow establishing effective communications between teleoperators and users, considering the protocols, regulations and good professional practices. - Face the crisis situations generated in the telecare service using psychosocial skills to allow telephone attention. - Analyze the importance of teamwork for the provision of a telecare service.

- Know the basic principles and the main telecare devices, as well as their scopes. - Learn to manage incoming and outgoing calls in a telecare service. - Know the main tools, techniques and skills to carry out a quality telecare service. - Develop communicative skills that allow establishing effective communications between teleoperators and users, considering the protocols, regulations and good professional practices. - Face the crisis situations generated in the telecare service using psychosocial skills to allow telephone attention. - Analyze the importance of teamwork for the provision of a telecare service.

This Master in telecare call management prepares you to acquire specific knowledge within the area developing in the student some capacities to develop professionally in the sector, and more specifically in telecare call management.

This master in telecare call management to all those people who, either by their own interest, either by professional necessity, wish to acquire the knowledge and skills necessary to be able to exercise as telesoper of telecare.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.