Postgraduate in outgoing call management and skills for the provision of a telecare service

At present, in the world of sociocultural services and the community and within the professional area of social care, more specifically in the broadcast and management of outgoing calls in a telecare service, it is very important to know the different processes. Therefore, with this course it is about providing the necessary knowledge to know the management of outgoing calls and tools, techniques and skills for the provision of a quality telecare service.

- Manage computer applications of the telecare service that allow communication with the user and the management of their demands. - Apply telephone communication techniques with users and organizations related to resource mobilization. - Apply teamwork skills that facilitate horizontal and vertical communication between the different members of the work team. - Apply psychosocial skills to face possible crisis situations generated in a telecare service. - Organize a working day based on possible daily calls that have to be performed from a telecare service depending on the number, type and priority. - Apply outgoing calls processes that promote periodic contact and foster confidence in the telecare service. - Apply call management techniques issued that guarantees the provision of the telecare service indicating the way of preparing reports.

- Manage computer applications of the telecare service that allow communication with the user and the management of their demands. - Apply telephone communication techniques with users and organizations related to resource mobilization. - Apply teamwork skills that facilitate horizontal and vertical communication between the different members of the work team. - Apply psychosocial skills to face possible crisis situations generated in a telecare service. - Organize a working day based on possible daily calls that have to be performed from a telecare service depending on the number, type and priority. - Apply outgoing calls processes that promote periodic contact and foster confidence in the telecare service. - Apply call management techniques issued that guarantees the provision of the telecare service indicating the way of preparing reports.

This postgraduate degree in outgoing calls and skills for the provision of a telecare service offers specialized training in the telephone assistance sector, in which the operator's tools, techniques, techniques and skills prevail to manage outgoing calls and establish good communication with the client.

This course is aimed at the professionals of the world of sociocultural services and the community, specifically in the management of telecare calls, within the professional area of social care, and to all those people interested in acquiring knowledge related to the broadcast and management of outgoing calls in a telecare service and skills for the provision of a telecare service.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.