Course in Agile Service Management

In a world where business agility has become a priority, the "Agile Service Management" course presents itself as a strategic immersion into modern service management. Covering dimensions of service management to applicable agile practices, the program reinforces understanding of essential fundamentals for leading in a dynamic environment. It explores agile principles that invigorate management, vital components of the service value system, and activities of the value chain. This knowledge enables critical reflection on the application of these principles in daily work life, providing participants with tools to identify and employ service management practices that respond to the changing needs of organizations. Perfect for professionals seeking to fine-tune their approach and adapt to the forefront of service and management, without being defined as training exclusively for beginners or experts.

- Learn the foundations for agile service management - Recognize the fundamental components for effective service management - Learn the service management dimensions - Reflect on the application of service management agile principles - Identify the elements of the service value system - Identify the activities of the service value chain - Identify and learn service management practices in day-to-day activities

The Agile Service Management course equips professionals with essential skills to implement agile practices in service management, improving value delivery and service efficiency. Upon completion, doors open to roles such as Agile Service Manager, Agility Coach in Operations, and leadership roles in digital transformation, all in harmony with management dimensions and agile practices for exceptional service.

The Agile Service Management course prepares you to understand the essential pillars of agile management in service management. You will learn to identify key components and apply agile principles to enhance daily management practices. You will gain knowledge about service management dimensions, the value system, and the service value chain, analyzed in the course units, providing you with an integrated vision to optimize activities in dynamic environments.

This Agile Service Management course is designed for professionals interested in understanding the pillars of agile service management. It covers dimensions of service management and agile principles to the value of service and the practical implementation of agility in daily management activities. It is ideal for those looking to integrate agile practices into their customer service and operations, strengthening their skills around the service value chain and agile management practices.