Customer Service Agent + University degree with 6 ECTS credits

This customer service agent course offers specialty training in the field. If you work in the public service environment or want to do so and want to specialize in telephone care and/or customer service this is your time, with the Customer Service Agent course you can acquire the necessary knowledge to perform this function professionally. The person in charge of the telephone operator is the first to talk to the client or person who wants to contact the company. Therefore, it is of great importance when giving the first impression.

- Know customer service/assistance. - Acquire sales techniques by phone. - Perform negotiation strategies. - Know the essential aspects of telemarketing. - Provide the necessary training workers to train and prepare to develop competences and qualifications in jobs that entail responsibilities, on the one hand programming in order for workers to acquire the necessary knowledge to carry out a correct and adequate organization of the work and on the other hand, of direction, since those responsible for organizing the work must have a correct training in the field in order to maximize the resources, both materials and human company. - Provide students with knowledge about all essential customer service and service techniques for the improvement of their professional performance. - Instruct the workers responsible for organizing and directing the work, in terms of quality in service and customer service, so that they know the most appropriate systems when adopting quality strategies in service and customer service.

- Know customer service/assistance. - Acquire sales techniques by phone. - Perform negotiation strategies. - Know the essential aspects of telemarketing. - Provide the necessary training workers to train and prepare to develop competences and qualifications in jobs that entail responsibilities, on the one hand programming in order for workers to acquire the necessary knowledge to carry out a correct and adequate organization of the work and on the other hand, of direction, since those responsible for organizing the work must have a correct training in the field in order to maximize the resources, both materials and human company. - Provide students with knowledge about all essential customer service and service techniques for the improvement of their professional performance. - Instruct the workers responsible for organizing and directing the work, in terms of quality in service and customer service, so that they know the most appropriate systems when adopting quality strategies in service and customer service.

This customer service agent course prepares to know in depth the environment of customer service, learning specific negotiation and sale techniques always looking for customer satisfaction.

This customer service agent course is aimed at all those professionals in the sector who want to expand their training.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.