Expert course in service and customer service
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Syllabus
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Summary
Customer service is one of the main pillars in the competitiveness of companies in the new century. Depending on the scope, type of communication, importance, urgency ..., etc. Some or other means to increase the commercial quality of the company will be used, also facilitating that the members of the same develop their skills, learn to handle the tools they have at their disposal and that constantly improve the treatment with the client, in order to achieve the total satisfaction of the client.
Goals
Professional opportunities
To prepare you
Form trade professionals, marketing, individual assistance and anyone who has a job of each to the public who has an interest in knowing the foundations in the quality of the service, such as adequate customer service and the methods that exist to achieve it and familiarize themselves with the profiles of the people who will be in the service of quality and customer service.
Who is it addressed to?
Professionals dedicated to tasks related to public service and individualized assistance, interested in studying the strategies of approach to the client. In addition, of any person who has an interest in knowing the qualities to provide a quality service.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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Certification
Degree issued by Euroinnova International Online Education, member of the AEEN (Spanish Business School Association) and recognized with academic excellence in online education by QS World University Rankings
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