Master in Reception Operations in Accommodation + University Degree (5 ECTS credits)

In the world of hospitality and tourism, more specifically, in relation to the fundamental aspects of accommodation, it is essential to know how to manage the reception department, according to the general planning of the accommodation establishment, developing and ensuring the correct provision of the services that are its own and the execution of commercial actions. Therefore, with the realization of the present master in accommodation reception operations, the necessary knowledge will be obtained to communicate and serve the client in hospitality and tourism ..

- Apply communication techniques and skills to the common use of common use in tourist establishments, in order to meet their expectations and materialize future stays. - Interpret oral messages of medium complexity in English, expressed by customers and suppliers at normal speed in the field of tourism activity, in order to provide adequate service, achieve customer satisfaction, materialize sales and exchange information with other professionals in their field. - Interpret, without specifying a dictionary, medium complexity documents written in English, within the scope of tourism activity, to obtain information, process it and carry out the appropriate actions. - Analyze the processes of the reception department and apply the suitable procedures for the correct provision and control of the services that are inherent. - Develop collection and billing management processes, applying suitable procedures and operations for their realization. - Analyze the security service of lodging establishments, relating the organizational structure and security contingencies with the applicable security elements and measures. - Interpret the offer, contracts and conditions agreed with the sources of reservations. - Identify the different prices and rates, their legal aspects and the necessary guarantees. - Correctly handle the specific computer programs and the documents used in the reservation processes. - Identify the documentation from the reservations for your information to the rest of the departments and their subsequent file. - In practical cases: interpret the situation of an establishment from the state of reserves and deduce actions.

- Apply communication techniques and skills to the common use of common use in tourist establishments, in order to meet their expectations and materialize future stays. - Interpret oral messages of medium complexity in English, expressed by customers and suppliers at normal speed in the field of tourism activity, in order to provide adequate service, achieve customer satisfaction, materialize sales and exchange information with other professionals in their field. - Interpret, without specifying a dictionary, medium complexity documents written in English, within the scope of tourism activity, to obtain information, process it and carry out the appropriate actions. - Analyze the processes of the reception department and apply the suitable procedures for the correct provision and control of the services that are inherent. - Develop collection and billing management processes, applying suitable procedures and operations for their realization. - Analyze the security service of lodging establishments, relating the organizational structure and security contingencies with the applicable security elements and measures. - Interpret the offer, contracts and conditions agreed with the sources of reservations. - Identify the different prices and rates, their legal aspects and the necessary guarantees. - Correctly handle the specific computer programs and the documents used in the reservation processes. - Identify the documentation from the reservations for your information to the rest of the departments and their subsequent file. - In practical cases: interpret the situation of an establishment from the state of reserves and deduce actions.

In the world of hospitality and tourism, more specifically, in relation to the fundamental aspects of accommodation, it is essential to know how to manage the reception department, according to the general planning of the accommodation establishment, developing and ensuring the correct provision of the services that are its own and the execution of commercial actions. Therefore, with the realization of the present master in accommodation reception operations, the necessary knowledge will be obtained to communicate and serve the client in hospitality and tourism ..

This master in accommodation reception operations is aimed at all those people who, due to their work or personal interest, intend to acquire knowledge related to the world of hospitality and tourism, in the professional area of reception in accommodation, more specifically regarding communication and customer service in hospitality and tourism.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.