Online consumer claims course: Postgraduate customer service: Consumer complaint management and claims

This postgraduate customer service: consumer complaints and claims offers specialized training in the field. Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes of customer loyalty may be identified, as well as their consequences for the company.

- Analyze the characteristics of a company / organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Properly identify the consultation, complaint or claim of the client/consumer/user on consumption to deduce lines of action. - Inform/guide the consumer of rights and possible mechanisms and/or mediation/arbitration solutions, at their level, in relation to the problem/consultation raised in accordance with established specifications and current regulations. - Process complaints and claims towards the departments of the company and/or entities and corresponding agencies, so that the objective or interest of the consumer in the resolution of the conflict is satisfied. - Control the claim process to detect anomalies or delays.

- Analyze the characteristics of a company / organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Properly identify the consultation, complaint or claim of the client/consumer/user on consumption to deduce lines of action. - Inform/guide the consumer of rights and possible mechanisms and/or mediation/arbitration solutions, at their level, in relation to the problem/consultation raised in accordance with established specifications and current regulations. - Process complaints and claims towards the departments of the company and/or entities and corresponding agencies, so that the objective or interest of the consumer in the resolution of the conflict is satisfied. - Control the claim process to detect anomalies or delays.

This postgraduate customer service: Consumer complaints and claims management prepares you to acquire specific knowledge within the area developing in the student some capacities to develop professionally in the sector, and more specifically in customer service: Management of complaints and consumer claims

This postgraduate customer service: Consumer complaints and claims management is aimed at all those interested in the field of commerce and marketing and want to specialize customer service: consumer complaint management and claims.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.