Customer Relationship Course: Postgraduate in relation to customers and PRL by transport

In the field of commercial logistics and transport management, it is essential Customer needs, within the framework of the objectives and processes established by the company's management, under security conditions and complying with current regulations in terms of prevention of occupational hazards and environmental management, as well as determining the importance of the relationship established with customers of the merchandise transported.

- Define the economic environment of road transport and market organization, as well as its influence on the economic and social field. - Define the social environment of road transport, explaining its general regulations and the specific transport of goods and travelers. - Describe and explain the procedures derived from the application of the current regulations contained in the basic legal framework of road transport, relating the most usual infractions with the sanctions established in the legislation. - Explain the importance of adoption of positive attitudes during the development of work, maintaining behaviors that contribute to assessing the brand's brand image. - Apply customer service techniques in commercial relations of road transport and resolution of claims and incidents. - Identify the most common accidents and risks in transport operations Load and discharge of the merchandise and different operations of the scope of transport. - Analyze the procedures for the prevention of risks at the work of the Traffic Department and determine preventive actions and protection of safety and health. - Apply risk and accident prevention measures in transport operations according to current regulations and recommendations.

- Define the economic environment of road transport and market organization, as well as its influence on the economic and social field. - Define the social environment of road transport, explaining its general regulations and the specific transport of goods and travelers. - Describe and explain the procedures derived from the application of the current regulations contained in the basic legal framework of road transport, relating the most usual infractions with the sanctions established in the legislation. - Explain the importance of adoption of positive attitudes during the development of work, maintaining behaviors that contribute to assessing the brand's brand image. - Apply customer service techniques in commercial relations of road transport and resolution of claims and incidents. - Identify the most common accidents and risks in transport operations Load and discharge of the merchandise and different operations of the scope of transport. - Analyze the procedures for the prevention of risks at the work of the Traffic Department and determine preventive actions and protection of safety and health. - Apply risk and accident prevention measures in transport operations according to current regulations and recommendations.

In the field of commercial logistics and transport management, it is essential Customer needs, within the framework of the objectives and processes established by the company's management, under security conditions and complying with current regulations in terms of prevention of occupational hazards and environmental management, as well as determining the importance of the relationship established with customers of the merchandise transported.

This course is aimed at all those of the commercial logistics and transport management sector that, for their job occupation or personal interest, intends to acquire the knowledge related to the different operations carried out in the different phases of the transport of goods by road at the national, community and/or international level with quality criteria, safety and respect for the environment.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.