Diploma in Customer Experience
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Syllabus
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Summary
Considering that the client must be the center of the strategy for any brand, a good management of this is key to the success of any organization. Thanks to this diploma in Customer Experience you can professionally manage customers from an innovative point of view. The result will be a good user experience and fidelity by the client. You can have more customer information to offer solutions to their problems and create products focused on their needs. This program allows you to develop strategies focused on the client with unique value proposals. Become an expert professional capable of redesigning user experience and improving customer service.
Goals
Professional opportunities
To prepare you
This Diploma in Customer Experience prepares you to improve customer relationships and create innovative experiences. You will increase customer loyalty and favor loyalty towards the brand. You will acquire new skills for the deep knowledge of the client, their needs and motivations. You can create unique value proposals and define new products and services with the focus on the client.
Who is it addressed to?
This Diploma in Customer Experience is aimed at marketing professionals, from the sales department, as well as professionals who work in customer management and service. It is also a perfect complement to business managers and entrepreneurs who want to launch their own business idea.
Our methodology combines technology, pedagogy and empathy for learning tailored to you.
You set the pace, decide the path and artificial intelligence accompanies you so that you learn better, with meaning and purpose.
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Your style, interests and level define the route. You are the starting point.
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Explore, experiment and apply. Learning means understanding, not memorizing.
AI that accompanies you, not directs you
PHIA, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a number.
Certification
Diploma degree in Customer Experience with 150 hours issued by Euroinnova International Online Education and Sek University
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