Effective telephone management course (university degree + 8 ECTS credits)

A large part of the work carried out by the administrative staff of hospital centers or private consultations implies the telephone care for patients and family members, a process that addresses the transmission of information or the management of complaints, requests and appointments. Study this course in effective telephone management will provide you with a series of benefits both professional and personal, since it will allow you to improve your communication skills, boost patient care service, reduce the number of conflicts and misunderstandings and enhance their own confidence and patients. It is a valuable investment that will help you boost your success in the workplace and improve the attention you already pay in your work center

- Develop verbal and effective communication skills - Participate telephone in health emergency situations - Manage difficult medical situations - Manage appointments and medical consultations of patients and family members - Learn to register calls and documentation - Provide accurate information

Labor outputs for this course in effective telephone management are diverse, and some of which you can consider after finishing are for forming a team in the customer service, emergency assistance, making claims and insurance management or patient monitoring or providing help in the coordination of medical services.

With this course in effective telephone management you can develop skills and techniques that will allow you to perform the management of telephone calls in a professional, effective and satisfactory way in your work center and thus improve patient care, improving the quality provided and reducing the number of claims and complaints. In addition, you will have the possibility of studying how to manage health situations and emergencies.

This course is especially aimed at health general generals, although it is a degree within the teachings of the university that does not enable for professional practice, so according to article 37.7 of Royal Decree 822/2021, of September 28, which establishes the organization of university teachings and the quality assurance procedure for the degrees encompassed within the own teachings that do not require a prior university degree Access to them, the purpose of them is the extension and update of knowledge, competences and training or professional skills that contribute to a better labor insertion of citizens and citizens without university degrees, so it will be open to every person without access university degrees of access health that has an interest in carrying it out.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.