HOTT0112 Course Passenger attention in rail transport (full professional certificate)

The course for passengers in rail transport offers you comprehensive training in a booming sector, with growing labor demand and professional development opportunities. At present, rail transport has been consolidated as an efficient and sustainable option, and the quality of passenger care is key to guaranteeing a positive experience. This course will prepare you to handle the passenger shipping and disembarking operation, ensuring compliance with labor and hygiene security regulations. You will learn effective communication techniques, protocol treatment and consumer service, essential elements to offer high quality service. In addition, you will receive training in railway emergency prevention and management, crowd control and first aid, crucial skills to act quickly and efficiency in critical situations. The customer service in English will allow you to stand out in a globalized environment, adding value to your professional profile. The online format of the course offers you the flexibility of learning at your own pace, adapting to your needs and allowing you to acquire valuable competitions from anywhere. Sign up and become an expert in passenger attention in rail transport!

- Understand the characteristics of the passenger rail sector. - Know the boarding and landing procedures of passengers. - Apply safety and hygiene standards in passenger attention. - Improve communication and attention to the passenger during the trip. - Implement the appropriate protocol aboard the rail transport. - Manage the sale and restoration service aboard trains. - Act effectively in emergency situations aboard trains. - Perform first aid in passenger transport media. - Use English in the management and marketing of tourism services.

- Billing and disembarking agent in railway stations - Auxiliary of Passenger Attention in High Speed Trains - Safety and Emergency Coordinator on board - Responsible for Protocol and Customer Service in Tourist Trains - Specialist in Sale and Restoration on board - First Aid Supervisor In Rail Transport - Tourist Information Advisor in English on Ferroviar Routes

The course for passengers in rail transport prepares you to effectively manage the shipping and landing of passengers, guaranteeing the safety and compliance of regulations. You will learn to communicate and serve passengers with professionalism, applying adequate protocols and offering restoration and sale services on board. In addition, you will acquire skills to prevent and manage emergencies, including first aid and evacuations. This course is a complementary training and does not enable for professional practice. The present training is adjusted to the training itinerary of the HOTT0112 Professional Certificate Passenger Attention to Hailing Certifying the Different Units of Competition In it included, and is aimed at the accreditation of the professional competences acquired through the work experience and the non -formal training, via which you will choose to obtain the corresponding certificate of professionalism, through the respective calls Publishing the different autonomous communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).

The course of passengers in rail transport is aimed at professionals and graduates of the railway sector who wish to expand their knowledge in the operational of shipping and disembarkation, passenger attention, emergency prevention, first aid and use of English in tourist contexts. This complementary training is not enabling for professional practice.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.