Master Customer Experience Management: Master at Customer Experience Management and Design Thinking + 10 ECTS credits
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Temario
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Summary
Understanding the impact of business digitalization, and adapting to a constant market due to globalization, technological development and Internet growth as a sales and communication channel, is vital for the survival of any company today. Adapting to this new reality requires the implementation of agile methodology and innovation processes capable of providing a strategic vision associated with consumer experience. Digital transformation is no longer an option, but an obligation for business viability. It is, therefore, the constant creation of value for the client using different processes, tools and approaches that can be applied from a startup to a large corporation. Design Thinking and Customer Experience, keys to improve business results through the creation, adaptation and enrichment of customer experience.
Goals
Professional exits
To prepare you
Understanding the impact of business digitalization, and adapting to a constant market due to globalization, technological development and Internet growth as a sales and communication channel, is vital for the survival of any company today. Adapting to this new reality requires the implementation of agile methodology and innovation processes capable of providing a strategic vision associated with consumer experience. Digital transformation is no longer an option, but an obligation for business viability. It is, therefore, the constant creation of value for the client using different processes, tools and approaches that can be applied from a startup to a large corporation. Design Thinking and Customer Experience, keys to improve business results through the creation, adaptation and enrichment of customer experience.
Who is it addressed
Understanding the impact of business digitalization, and adapting to a constant market due to globalization, technological development and Internet growth as a sales and communication channel, is vital for the survival of any company today. Adapting to this new reality requires the implementation of agile methodology and innovation processes capable of providing a strategic vision associated with consumer experience. Digital transformation is no longer an option, but an obligation for business viability. It is, therefore, the constant creation of value for the client using different processes, tools and approaches that can be applied from a startup to a large corporation. Design Thinking and Customer Experience, keys to improve business results through the creation, adaptation and enrichment of customer experience.
Official character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
Our methodology combines technology, pedagogy and empathy for a tailored learning.
You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.
Realized personalized learning
Your style, interest and level define the route. You are the starting point.
Constructivism in action
Explore, experience and apply. Learning means understanding, not memorizing.
He who accompanies you, not who directs you
Phia, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a figure.
Certificación
Multiple degree: • Master at Customer Experience Management and Design Thinking. Issued by the European Institute of Business Studies. (Isem). "Unofficial teaching and not leading to obtaining an official title or certificate of professionalism." • Own university degree in Design Thinking. Own degree issued by the Antonio de Nebrija University with 5 ECTS credits. • Own university degree in Agile Project Management. Own degree issued by the Antonio de Nebrija University with 5 ECTS credits.
EDUCAHUB Scholarships
Make your most accessible training: Finish 0% interest and get personalized scholarships.
In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.
-25%
Alumni Scholarship: For former students of Eduahub.
-20%
Unemployment scholarship: if you prove to be unemployed.
-20%
Numerous family scholarship: for families with 3 or more children.
-20%
Disability scholarship: For people with disabilities ≥33%.
-15%
Emprende Scholarship: For self -employed that accredit your activity.
-15%
Scholarship recommends: If you come recommended by an alumnus.
-15%
Group scholarship: For joint inscriptions of 3 or more people.
An entire educational universe, on a single platform.
An intuitive environment that guides you to form autonomously and with purpose.
Learn at your pace
Courses, masters and official degrees. 100% online, flexible and at your pace.
Access from anywhere
Available 24/7 on mobile, tablet or PC. You decide when and how to train.
Phia, your mentor ia
It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.
LX One Plus: Without limit formation
Unlock soft skills, languages and more. Advances towards integral and continuous formation.
