Online course for service quality and customer service in hospitality and tourism

If you work in the tourism or hospitality sector and want to know the fundamental aspects of customer service and the quality of the service provided this is your time, with the online course of quality of service and customer service in hospitality and tourism you can acquire the appropriate knowledge to perform this work successfully. In the world of hospitality and tourism, more specifically, in relation to the fundamental aspects of the quality of service and attention, it is essential to know how to manage the different departments, according to general planning in order to provide the client with an experience that makes their needs meet. Therefore, with this online course of quality of service and customer service in hospitality and tourism, you will know the fundamental service techniques in restaurants and the attention in hospitality and tourism.

- Apply communication techniques and skills to the common use of common use in tourist establishments, in order to meet their expectations and materialize future stays. - Describe and develop the food and drinking service process in the room, using the most appropriate techniques for each restoration formula. - Identify the different types of customers and more effective food and drink techniques in the restaurant, and differentiate and apply procedures to interpret and solve information needs, claims and complaints.

Tourist accommodations / hotels / restaurants / hospitality / tourism.

This online course of quality of service and customer service in hospitality and tourism prepares to know in depth the customer service techniques and quality of service both in the scope of the hospitality industry and in the field of tourism, learning timely communication for each sector and making the client be satisfied.

The online course of quality of service and customer service in hospitality and tourism is aimed at all those who develop their professional activity in restoration companies, bars and coffee shops of the public or private sector, or those who intend to acquire knowledge related to the world of hospitality and tourism in customer service and service quality.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.