Postgraduate customer service and claims treatment in financial services

Educational Institution
Mode On-line
Duration 300 hours
Languages Spanish
Gs. 3.012.000
Pago en cuotas sin intereses Acceso para siempre para consultar tu curso

Request information

Reconocidos por
Acreditados por

Curriculum

Summary

If you work in the financial sector and want to know the appropriate techniques to develop your work managing customer service and claims in this environment, this is your time, with the postgraduate degree of customer service and treatment of claims in financial services you can acquire the necessary knowledge to perform these activities in a professional manner.

Goals

- Analyze suggestions and consultations, presented from the financial sector obtaining data from reliable sources and within the framework of current legislation, to deduce lines of action and channeling. - Apply communication techniques in customer service and/or advice, in the management of suggestions and consultations. - Apply conflict resolution techniques in demand situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Apply quality control methods and improvement of the customer service and/or advice processes, so that the cost and time of attention are reduced and access to information is facilitated.

Professional opportunities

Financial sector / customer service / complaints and claims.

To prepare you

This postgraduate customer service and claims treatment in financial services prepares to know in depth the techniques to serve the client in financial consultations, in addition to managing customer claims and complaints in this sector.

Who is it addressed to?

This postgraduate customer service and claims treatment in financial services is aimed at all those professionals in the financial sector who wish to specialize in customer service functions.

Official Character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for learning tailored to you.

You set the pace, decide the path and artificial intelligence accompanies you so that you learn better, with meaning and purpose.

Truly personalized learning

Your style, interests and level define the route. You are the starting point.

Constructivism in action

Explore, experiment and apply. Learning means understanding, not memorizing.

AI that accompanies you, not directs you

PHIA, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a number.

Certification

Logo certificado-1

Degree issued by Educa Business School as an accredited business school for the delivery of higher postgraduate training, with professional validity at international level

Logo certificado-1

Scholarships

EducaHub Scholarships

Make your training more accessible: finance at 0% interest and obtain personalized scholarships.

At EducaHub we believe that education should be available to everyone. For this reason, we offer a Scholarship Plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: for former EducaHub students.

-20%

Unemployment Scholarship: if you prove that you are unemployed.

-20%

Large Family Scholarship: for families with 3 or more children.

-20%

Disability Scholarship: for people with disabilities ≥33%.

-15%

Emprende Scholarship: for self-employed workers who can prove their activity.

-15%

Recommended Scholarship: if you come recommended by a former student.

-15%

Group Scholarship: for joint registrations of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment with AI that guides you to train autonomously and with purpose.

Learn more

Learn at your pace

Courses, master's degrees and official qualifications. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your AI mentor

It challenges you, motivates you and personalizes your path. Learn with a guide that evolves with you.

LX One Plus: Training without limits

Unlock soft skills, languages ​​and more. Move towards comprehensive and continuous training.